With patients, meet them where they are

As the saying from my previous article goes: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

This quote was more evident in how I treat patients. More than a patient, I treat them as family members. I enjoy coming into work with a team that is happy and engaged and giving their best to show the patients how much we care. Even though I present treatment plans to the patient, I cannot do this without the support of the team. I am truly grateful for my team and how hard-working they are.

My eagerness to hop out of bed and drive an hour to my dental practice in hopes of making someone’s day and making them feel better about their health, function, esthetics, self-esteem, and confidence is my motivation to continue to do what I do: be a dentist. I define dentistry as being an artist, psychologist, friend, and engineer in one job. Yes, we wear many hats, even a singer, for the pediatric patients that visit my office.

When we treat our patients as family members, we continue to give them the best treatment possible. We also connect with them on a personal level where we know interesting facts such as how they have two children where one wants to be a dentist, or how excited they are to almost enter high school or even college pursuing a variety of careers.


Originally posted on ADA New Dentist Blog
Read the full article: https://newdentistblog.ada.org/with-patients-meet-them-where-they-are-2/